Total Restoration Industries

We are committed to safeguarding the privacy of visitors and users of Total Restoration Industries and www.totalresto.com/

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Whenever the cookies are not strictly necessary for the provision of www.totalresto.com/, we will ask you to consent to our use of cookies when you first visit our website.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can limit the publication of your information. You can access the privacy controls by contacting the site administrator.

In this policy, "we", "us" and "our" refer to Total Restoration Industries. For more information about us, see Section 11.

In this Section 2 we have set out:

1. the general categories of personal data that we may process;
2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
3. the purposes for which we may process personal data; and
4. the legal bases of the processing.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the improvement of our services and for marketing purposes. The legal basis for this processing is our legitimate business interests, namely monitoring and improving our website and services.

We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is whatever identifying information you provide to us. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

1. Your browsing data will be encrypted and retained for a minimum period of 365 days following your last visit to this website for the purposes of Google Analytics and content marketing.

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

In this Section 6, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

1. the right to access;
2. the right to rectification;
3. the right to erasure;
4. the right to restrict processing;
5. the right to object to processing;
6. the right to data portability;
7. the right to complain to a supervisory authority; and
8. the right to withdraw consent.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

1. authentication - we use cookies to identify you when you visit our website and as you navigate our website
2. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
3. analysis - we use cookies to help us to analyze the use and performance of our website and services and
4. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
5. https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

This website is owned and operated by Total Restoration Industries.

You can contact us by email at: info@totalresto.com

Our contact form can be found: https://www.totalresto.com/locations/new-york

Our mailing address is: 160 Eileen Way, Syosset, NY 11791

Communication via SMS and Mobile Messaging

By providing your mobile phone number to Total Restoration Industries, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with us. Standard message and data rates may apply. Please contact your mobile carrier for details.

Opting Out

You may opt out of receiving SMS messages from us at any time by replying "STOP" to any SMS you receive. Upon sending "STOP," we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again. You may also request to opt out by contacting us directly at the email address listed in Section 11.

Use and Protection of Mobile Information

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. We will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you've consented to receive.

Consent and Acceptable Use

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling. You can view our Acceptable Use Policy below.

This Acceptable Use Policy (the "Policy") outlines the rules governing the use of messaging and communication services ("Services") provided by Total Restoration Industries ("we," "our," or "us"). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements

You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

1. A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
2. Disclosure of the type and frequency of messages.
3. A link to this Policy and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

"By checking this box, you consent to receive text messages from Total Restoration Industries regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use."

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., "STOP", "UNSUBSCRIBE"). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification

All outbound messages must clearly identify Total Restoration Industries as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

1. Unsolicited or Spam Messages, including advertising or promotional messages without explicit user consent, and purchased phone lists or shared third-party consents.
2. Illegal or Restricted Content, including child exploitation material, hate speech or incitement to violence, high-risk financial services (e.g., payday loans, crypto schemes), debt relief or credit repair services, cannabis, CBD, or other controlled substances, prescription drugs without a license, gambling or betting content, or "make-money-fast" or deceptive income claims.
3. SHAFT content, including sexually explicit material, hate-based content, alcohol promotions, firearms and ammunition sales, and tobacco or vaping products.
4. Fraudulent or Malicious Content, including phishing or impersonation, and malware, spyware, or viruses.

Evasion and abuse of our Services is also prohibited. You may not use URL shorteners from shared public domains (e.g., Bit.ly), misspell keywords or evade detection filters intentionally, send similar messages from multiple numbers ("snowshoeing"), or alter headers or spoof sender identity.

Frequency and Reconfirmation

If we send recurring messages, we must inform users of the frequency, include regular reminders about opt-out options, and reconfirm consent periodically as required by law.

Enforcement

Violations of this Policy may result in a warning or temporary suspension, termination of access to messaging services, or reporting to telecommunications carriers and regulatory bodies. We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy. For questions about this Policy, contact us at the email address listed in Section 11.

These SMS Terms & Conditions govern the SMS/text messaging services ("Messaging Services") provided by Total Restoration Industries ("we," "our," or "us"). By opting into our Messaging Services, you agree to these Terms.

Brand Name

Total Restoration Industries

Types of Messages You May Receive

By opting in, you may receive:

1. Appointment reminders
2. Account notifications
3. Product or service updates
4. Customer support communications
5. Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions

Text "STOP" to cancel at any time. You'll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support

1. Text HELP for assistance
2. Email: info@totalresto.com
3. Call: Phone number listed in the footer of this site

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy above for details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.